The UBC SPP has a responsibility to all Plan members to keep them as fully updated and informed as possible about their pension benefit and about the pension plan itself. We provide a lot of information to our members as value-added services. This includes items such as brochures, newsletters, reports, seminars, and a comprehensive website.
There are also some things that the SPP is mandated, by law, to communicate to you in a clear and timely way, so that you are fully aware of your benefit entitlement under the SPP and understand how your pension plan works. This includes member statements, major changes to the pension plan, and letters that may be specifically directed at your unique situation. This is why we need to have your most current mailing address information and email address on file. Deferred members who are no longer employed by UBC must take even greater care to keep in contact with us, since we do not have your most current home address if you have moved since leaving the Plan.
How can I update my address?
Updating your home address is simple. Active members can log in to Workday to update their personal and contact information. Your information from Workday is downloaded monthly to the Pension Administration Office system. Deferred and retired members can contact our Member Services team directly.
If you are employed by UBC, and your department has recently relocated, make sure that your HR Administrator has updated your new department address in Workday. Otherwise, our correspondence might not be reaching you in as timely a manner as it should. You can verify your contact information by searching for yourself in the UBC Directory, at www.directory.ubc.ca.